Frequently Asked Questions
Everything you need to know about your Heaven Mayhem experience.
When will my order ship?
Most orders are processed and shipped within 2-4 business days. During peak collection launches or holiday seasons, please allow up to 7 business days for processing.
What is your return policy?
We offer returns for store credit or exchange within 14 days of delivery. All items must be in their original, unworn condition with tags attached and original packaging included.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location. Please note that international orders may be subject to local customs duties.
How should I care for my jewelry?
To maintain the longevity of your pieces, avoid contact with water, perfumes, and lotions. Store your items in a dry place, preferably in the provided Heaven Mayhem pouch or box.
Is your packaging sustainable?
We are committed to reducing our environmental footprint. Our shipping boxes and internal packaging materials are designed to be recyclable or reusable whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and accelerated checkout options like Apple Pay and Google Pay.